Shane at Smith Rock Roofing provided exceptional service from start to finish. After discovering a roof leak in my storage room, I got quotes from several contractors, but Shane stood out immediately. As a single Mom with limited roofing knowledge navigating this major purchase, Shane made me feel completely comfortable and informed. He wasn’t just trying to sell me a roof - he genuinely cared about improving my home’s value and safety, ensuring there would be no mold, mildew, or damage from water leaks. Shane was completely honest about my roof’s condition and took the time to educate me about the entire replacement process. His clear contract outlined exactly what was included and any potential extra costs, giving me confidence in a typically stressful situation. What impressed me most was how Shane made me feel like he truly had my best interests at heart, patiently answering all my questions without any pressure. Knowing that the whole team sat down together to discuss what would be best for my specific situation really showed their commitment to quality work. When you’re making such a significant investment, having people you can completely trust makes all the difference. I highly recommend Shane and the entire Smith Rock Roofing team.